Frequently Asked Questions

Everything you need to know about your Musso experience.

Which countries do you ship to within Europe?

We offer standard shipping to all EU member states. Shipping times typically range from 3 to 7 business days depending on your specific location.

How do I assemble my Musso chair?

Each chair comes with a detailed instruction manual and all necessary tools. You can also find step-by-step assembly videos on our official website for visual guidance.

What is your return policy for EU customers?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original packaging for a refund or exchange.

Are Musso chairs covered by a warranty?

Yes, all our chairs include a 1-year limited warranty covering manufacturing defects and structural components to ensure long-term comfort and reliability.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Ideal.

Can I track my order after it has been shipped?

Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.